Refunds

Refund requests.

Pick a platform, fill in the order details, and copy a ready-to-send email.

Guest's NameUber Order IDStore's NameOrder DateOrder Value

1Recipient

Enter this as the recipient — and remove the customer if they were added as a recipient.

uberdirect@uber.com

2Subject

Paste this into the subject line.

Refund request - Uber Order ID: [Add UBER ID here]

3Email body

Use the following template.

Hi there,

I am writing to inform you about a recent incident regarding one of our orders through Uber Eats. Unfortunately, our customer, [Guest's Name], did not receive their order. An Uber Eats driver picked up the order but never delivered it properly.

We ended up issuing a full refund to the guest. We expect prompt action to be taken to remedy the situation. We would appreciate if you could process a credit for us to cover the loss we incurred on this order.

[Paste Dashboard's Order Screenshot here]

Please find the following order details:

Store's name: 
Uber Order ID: 
Order Date: 
Order Value: